Frequently Asked Questions
Basics
What do I need?
To book a match, you only need a user account. You can create one by clicking on the "Register
button at the top right.
How can I watch the livestreams?
We recommend watching the stream via your PC or laptop. If you want to watch the stream via your TV set,
you can connect it to your PC/laptop via HDMI cable.
We strongly advise you not to use the browsers that are built into most smart TVs.
These are usually not up to date and therefore make it very difficult to reproduce errors. For this reason
we cannot offer any support for these browsers.
User account/registration
How can I register?
Click on the "Register" button at the top right. Here you have the possibility to enter your e-mail address
and a password. Alternatively, you can also conveniently register via your Facebook or Google account.
register.
If you have chosen to register via your Facebook or Google account, you will have to log in via this account in
future.
also log in via this account!
How can I change my e-mail address?
To do this, click on the symbol at the top right next to the language selection and then select the item "Your
account".
To change the email address, click on the button "Change email". Then enter the new email address in the field
"New Email" field and your current password in the "Password" field. Now you can change your email address by
click on the "Change email" button again to confirm the change.
How can I change my password?
To do this, click on the symbol at the top right next to the language selection and then select the item "Your
account".
To change the password, click on the button "Change password". Now enter your old password in the
Password" field and the desired new password in the "New Password" field. Then repeat the
Confirm the whole thing again with the "Change password" button and your new password is saved.
Where can I activate my season ticket?
To do this, click on the symbol at the top right next to the language selection and then select the item "Your
account". Select
then select "Season ticket" on the left-hand side. In the "Activation code" field, enter the code you received from
your
club and confirm with the button "Activate season ticket".
Livestreams
How can I watch the livestreams?
On the homepage you will find an overview of the current and upcoming matches. Click on the desired
game. Here you now have the option to buy a Single Ticket. If you have a season ticket, you can also activate the
activate the code here. If you have received a one-time code, you can also activate it here.
activate it.
What payment methods are available?
We currently offer instant bank transfer, PayPal and credit card as payment options.
How much do the streams cost?
You find the prices here:
https://live.ice.hockey/tickets/ice
Why does the quality of the streams vary?
Every
team has different requirements in terms of technology, helpers and know-how. We are actively working to bring all
teams to the same level of quality.
Troubleshooting
The livestream is stuttering / breaks off
Restart your browser and device.
Log back in with the same user and check if the stream has improved.
We recommend playing through your PC or laptop with an up-to-date Microsoft Edge or Google Chrome browser.
If you want to watch the stream via your TV device, the best way to connect it to your PC/laptop is via HDMI cable.
We are constantly trying to support more devices and browsers, unfortunately there may still be failures/errors with other devices and browsers.
If your device is connected to the internet via WLAN, please check if someone else in the network is receiving larger amounts of data.
Test your internet speed. For this we recommend https://www.speedtest.net/ For smooth playback in HD, you should have a
constant download rate of
you should have a constant download rate of 6 - 8 Mbps.
My ticket is not active after payment
When paying via Sofortüberweisung, there may be delays in the payment confirmation. Please wait
5-10 minutes and then check again whether your ticket is active. If it is still not
still not active, please contact our support and do not buy a second ticket!
I have a valid ticket and still have to buy a new ticket
Please check in the top right corner of the screen whether you are logged in.
I was logged out during the game despite a valid ticket
Please log in again and check your Internet connection. If you are streaming with your Smart
browser,
connect your TV set to your PC/laptop via HDMI cable. Of the browsers that are built into most popular
Smart TVs, we strongly advise you not to use them! These are
These are usually not up to date and therefore make it very difficult to reproduce errors. For this reason
we cannot offer any support for these browsers.